Ooredoo transforms self-service app to boost efficiency

December 28, 2020

Doha: Ooredoo Qatar has announced it has rebuilt the main screen of its Ooredoo App to provide a better customer journey and experience. Key changes include easier navigation through the App, allowing customers to reach the page they want promptly and efficiently.

By innovating to create an enhanced user front-end, Ooredoo will ease customers’ access to view their remaining data and minutes.

Other than online payment, online SIM purchase, and Hala migration to Shahry, a new section highlights eligible free content for each customer based on their plan.

This section of the App will direct customers to the free content and benefits they can activate, such as Netflix or beIN sports coverage, among numerous other services. In a practical and attractive change of appearance, the App background will include a day/night mode that changes according to the time of day while issuing greetings according to whether the customer is accessing the App by day or at night.

Director PR at Ooredoo Sabah Rabiah Al Kuwari said: “It is with great pleasure that we advise Ooredoo users of these innovations and enhancements. In keeping with the move to a more ‘lightweight’ economy driven by digital communications, I would encourage customers old and new to use the App and experience its utility and advantages over our physical shops.”

Revitalising the App is designed to benefit all current customers, including prepaid, postpaid, Mobile Broadband, and Ooredoo ONE. It will also allow quick and simple comparisons between different data/call plans, allowing users to organise changes in the services they purchase to pursue the best value deals.

“By increasing its user-friendly qualities, Ooredoo has revamped its key consumer App in such a way as to release customers’ time and effort so that they can further enjoy the opportunities inherent in a 5G digital world,” added Al Kuwari.




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