MG maintains position as provider of ‘best-in-region warranty’

January 28, 2021

MG, the British-born automotive brand, is enhancing its position as the one of the best customer care corporates offering new car buyers across the Middle East the region’s best new car manufacturer warranty. All models in the British-born brand’s extensive line-up — whether petrol or electric — enjoy industry-leading six years/200,000km manufacturer warranty.
In Qatar, Auto class Cars, the authorised general distributor of MG in the country, continues the MG’s policy granting the six-year manufacturer warranty on all MG vehicles, and giving customers the utmost care and support that exceeds their expectations.
MG understands that buyers crave the peace-of-mind that comes with owning a reliable car that requires minimal aftersales care. The best-in-region 6 years or 200,000km* (whichever comes first) warranty demonstrates the confidence that the brand has in its products. It is available on all models, including the Middle East’s 2020 Car of the Year and Best Sub-compact Sedan, the MG HS and MG5 respectively, as well as the MG RX8 seven-seater SUV.
Customers who wish to purchase the brand’s first all-electric model, the MG ZS EV, will benefit from the “Battery and Drive Unit” specific warranty. Under this, the drive motor, power electronic box and vehicle control unit are covered for 6 years / 200,000km, while the high-voltage battery pack enjoys an even more impressive 8 years / 200,000km warranty.
Under the warranty owners are guaranteed the repair, replacement or adjustment, free of charge, by MG distributors of any part which fails during the warranty period, due to a manufacturing or material defect. This confidence extends to the demands placed on the car by the tough GCC climate - an industry-leading anti-perforation warranty of 6 years / 200,000km is also included. Customers can have their vehicles inspected annually and free of any charge for any damage on the bodywork caused by corrosion or perforation. Also, the MG warranty is transferable; means change of ownership will not affect MG’s warranty.
MG is committed to providing customers with the best possible aftersales service, helped by its 8,000 m2 state-of-the-art warehouse facility in Dubai’s Jebel Ali Free Zone. Now operating at a spare parts supply rate of 94 percent, this dedicated Parts Distribution Centre ensures rapid turnaround times when it comes to servicing customers across the region, including in the GCC, Lebanon, Iraq and Jordan. MG works with industry-leading European parts suppliers such as Delphi, Continental, Michelin, TRW, Bosch, Beru, Hella, Valeo and Sandan.
Tom Lee, Managing Director of MG Middle East, commented: “We work closely with our distributors to offer exceptional after-sales service and rapid access to original/genuine spare parts. MG is committed to ensuring the highest levels of customer satisfaction, and with our comprehensive warranty we can deliver a hassle-free service experience for all our customers who place their trust in us in maintaining their cars. This is reinforced by our special ‘door to door’ pick-up and drop-off service that makes life even easier for customers.”
MG has a network of 30 dedicated retail sites and 29 service centres across the Middle East, each of which delivers the highest standards of customer service. All MG employees go through rigorous training that is specifically tailored to equip them better to serve all MG customers across the region.

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